VD99's Privacy Policy — Your data is completely safe with us

01 What Data We Collect

Various types of information are collected when you create and use an account on the vd99 platform. This information is used exclusively to provide you with the best service and to ensure the security of the platform.

Personally Identifiable Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (for KYC verification)
• Proof of Bangladesh residency (address details)

Financial Information

• Payment method details (bKash, Nagad, Rocket account numbers)
• Transaction history (deposit and withdrawal records)
• Bank account details (where applicable)

Technical & Usage Data

• IP Address and Device Information
• Browser type and operating system
• A log of your activity on the platform (login, betting, gaming)
• Location data (for eligible region verification only)

Where Information Is Collected From

02 How Information Is Used

Vd99 uses the data it collects solely for the purposes listed below. Every use has a clear and legitimate reason — we never use your data for unnecessary or unrelated purposes.

Primary Use

• Creating, verifying, and managing accounts.
• Processing deposit and withdrawal transactions.
• Delivering bonus and promotion benefits.
• Providing customer support services.
• Ensuring platform security and preventing fraud.

Secondary Use

• Analyzing data to improve the quality of platform services.
• Suggesting games or offers based on your preferences.
• Sending important updates and service-related notifications.
• Fulfilling legal obligations.

03 Cookie Policy

Vd99.win uses various types of cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help the site remember your preferences.

Cookies We Use

• Essential Cookies: Required for login sessions and security. Disabling these cookies will affect site functionality.
• Performance Cookies: Helps analyze which sections of the site receive the most traffic.
• Functionality Cookies: Remembers your language and display preferences.
• Analytics Cookies: Helps improve services by analyzing user behavior.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect some platform features.

04 Sharing Information with Third Parties

Vd99 never sells your personal data to third parties. However, limited information may be shared with partners under specific circumstances.

When Information May Be Shared

• Payment Processor: For processing deposits and withdrawals, necessary information is shared with approved payment gateways such as bKash, Nagad, and Rocket.
• Legal Obligations: Data may be disclosed in response to a court order or request from a regulatory authority.
• Security Investigation: Information may be shared with relevant authorities if required for fraud or illegal activity investigations.
• Game Provider: Certified game software providers may receive the minimum necessary data.

05 Data Retention Period

How long your data is retained depends on the type of information and applicable legal requirements. We do not retain any data longer than necessary.

06 Security Measures

Vd99 uses industry-leading security technology to safeguard your privacy. Our security framework ensures protection across multiple layers.

• 256-bit SSL Encryption: All data transfers are handled through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security is applied when logging into your account.
• Firewall Protection: Advanced firewall systems are always active to prevent unauthorized access.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Restricted Access Controls: Only authorized personnel can access user data, and every access is logged.
• Data Masking: Sensitive data such as passwords and payment information is stored using hashing and masking.

07 Your Rights

Under vd99's Privacy Policy, you have the following rights regarding your personal data. Contact us to exercise any of these rights.

08 Protection of Minors

Vd99 strictly prohibits account registration by anyone under the age of 18. We do not collect or store data from minors.

• Age verification is mandatory at the time of registration.
• Age verification is carried out as part of the KYC process.
• If a minor's account is detected, it is immediately closed and all associated data is deleted.
• Parents can contact our support team to report any suspicious activity.

09 Privacy Policy Changes

Vd99 reserves the right to update this Privacy Policy at any time. Users will be notified of significant changes via email or an in-account notification.

• The date of any change will always be noted at the top of the page as "Last Updated".
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Your consent may be obtained again for significant changes.

10 Get in Touch

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact our support team. We are always ready to help.

You can also reach us directly at our About Us You can also find contact details on the page. Our support team provides assistance in Bengali seven days a week.